Introduction
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
1Information We Collect
When ordering or contacting us through our site, as appropriate, you may be asked to enter your:
- Name
- Email address
- Mailing address
- Phone number
- Company information
- Equipment details
We collect information when you place an order, request a quote, fill out a form, schedule service, or enter information on our site.
2How We Use Your Information
We may use the information we collect from you in the following ways:
- To provide and maintain our services
- To better service you in responding to customer service requests
- To quickly process your service requests and transactions
- To send periodic emails regarding your service orders
- To schedule and coordinate technician visits
- To improve our website and service offerings
3Communications
SMS/Text Message Communications
By providing your phone number, you consent to receive service-related text messages from WERCS Inc., including:
- Appointment confirmations and reminders
- Technician arrival notifications ("on the way" alerts)
- Service completion notifications
- Emergency service updates
- Schedule changes or delays
Message Frequency: Message frequency varies based on your service schedule. Standard message and data rates may apply depending on your carrier.
Opt-Out: You may opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance. Opting out of SMS communications will not affect other methods of communication regarding your service.
Phone Call Communications
By providing your phone number, you consent to receive phone calls from WERCS Inc. for account-related and service-related purposes, including:
- Verification of account information and service requests
- Verification of equipment assets and location details
- Billing inquiries and payment discussions
- Service scheduling and coordination
- Follow-up on completed service calls
- Emergency notifications regarding your equipment
These calls are made for legitimate business purposes related to services you have requested or accounts you have established with WERCS Inc. You may request to limit phone communications by contacting us directly.
4How We Protect Your Information
Our website is scanned on a regular basis for security holes and known vulnerabilities to make your visit as safe as possible.
SSL Encryption
All sensitive information is encrypted
Secure Networks
Data stored behind secured networks
Limited Access
Only authorized personnel can access data
Regular Scanning
Continuous malware and vulnerability scanning
All transactions are processed through a secure gateway provider and are not stored or processed on our servers.
5Cookies
We do not use cookies for tracking purposes. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you disable cookies, some features may be limited, but you can still use our services.
6Third Party Disclosure
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
7Your Rights
You have the right to:
- Visit our site anonymously
- Request access to your personal data
- Request correction of your personal data
- Request deletion of your personal data
- Opt-out of marketing communications
Contact Us
If you have any questions regarding this privacy policy, you may contact us using the information below: